Frequently Asked Questions
How do I determine if my laptop or gaming console will fit?
If you don’t already know the screen size of your device, measure the screen diagonally. The most popular screen sizes are 15 inches, 15½ inches, or 17 inches.
Then refer to the online product descriptions of our carrying cases, which include specifications regarding the screen sizes and types of devices they are designed to accommodate. Of course, our cases can also accommodate smaller laptops and tablet PCs.
How Can I Clean My Laptop Case or Backpack?
Gently rub your Mobile Edge carrying case or backpack with a rag or a soft brush. A brush may help clean areas that are particularly dirty, but a rag is better suited for general cleaning. Never use harsh cleaning agents.
What Is Your Returns Policy?
To return any unused item, please fill out the return information on the packing slip, include it with your shipment, and send it back to Mobile Edge via UPS or FedEx. If you would like to exchange an item for a different size, color, or new item, we will absorb the shipping charges for sending the new product to you. However, shipping and handling charges for the returned item are not refundable.
Please send returns and exchanges to:
Attention: Customer Service
3760 Prospect Avenue
Yorba Linda, CA 92886
Read more about our warranty and return policies.
When Will My Order Ship?
Subject to credit card verification, most orders will ship within one (1) business day. Orders received before 2:00 pm PST will ship out the same day. Currently, we do not ship products on the weekends.
How Can I Track My Order?
Following placement of your order, you will receive an automated email with a tracking number. You can also track your order status by logging in to your Mobile Edge account.
Do You Ship Internationally?
We do not ship internationally at this time. We only ship within the Continental United States. We do have international distributors that would be happy to assist you. Email us at firstname.lastname@example.org for details.
What is your Warranty and Satisfaction Guarantee policy?
Mobile Edge is committed to the satisfaction of customers. Everything we offer carries the following customer service guarantee: if for any reason you are dissatisfied with a product you received through Mobile Edge, we will gladly exchange it, replace it, or credit your account within 30 days of purchase, less shipping costs.
Mobile Edge also warrants to the original purchaser that its Carrying Case products, for their lifetime, are free from manufacturing defects. If, after inspection of a returned item, we find that the product is defective in materials or workmanship, we will repair or replace it at no cost (excluding shipping of the product to us). We will absorb the shipping charges of the new/returned product to you. This warranty does not cover accidental damage, misuse, improper care, or alteration and excludes claims for incidental or consequential loss.
In addition, for our accessory products, Mobile Edge provides the original purchaser a warranty for defects in material or workmanship under normal use and service for two years from the date of purchase. To make a warranty claim, you will need to provide an original receipt, warranty card registration, online registration, or other acceptable documentation. This limited warranty does not cover any damage due to accident, misuse, abuse, or negligence.
Read more about our warranty and return policies.
- My order is not being accepted. Why is that?
The main reasons orders are not accepted include entry of incorrect credit card information or an expired card. If you are having difficulties placing an order online, please contact our customer service department at (714) 399-1400 or by email at email@example.com for assistance.
- How Do I contact customer service?
Mobile Edge’s customer support team is available Monday through Friday between 9:00 am and 5:00 pm PST.
By phone: (714) 399-1400 or toll free at (866) 577-7774
By email: firstname.lastname@example.org
By fax: (714) 399-1401
By online form: Contact Us Page
What is ScanFast™?
The ScanFast™ Collection is designed to speed you through airport security checkpoints. With a ScanFast™ protective case from Mobile Edge, you may no longer need to remove your laptop from your case. The ScanFast Collection has been tested and exceeds the Transportation Security Administration (TSA) guidelines for checkpoint-friendly carry-on luggage.
For additional information view the below links:
View the Mobile Edge ScanFast™ Collection.
What do you mean by Eco-Friendly?
Mobile Edge’s Eco-friendly collection of laptop bags were created with the environment in mind. They’re constructed of 80% natural cotton canvas, a material that has a minimal carbon footprint.
View the Mobile Edge Eco-Friendly Collection.
What is California Prop 65?
California Proposition 65 requires that a “clear and reasonable warning” be provided by any Company that manufactures, produces, assembles, processes, handles, distributes, stores, sells, or otherwise transfers a consumer product which may contain a chemical “known” to the state of California that may cause cancer or reproductive toxicity to any person the product is sold or transferred.
We are fully committed to providing the highest quality, safest products for our customers. All products meet applicable federal safety and warning requirements, standards and regulations as enforced by the Consumer Product Safety Commission. Procedures are in place as part of our product safety initiatives throughout our supply chain to ensure the purchase and use of raw materials meet Prop 65 lead standards. To date, our efforts have focused on testing for any lead or cadmium content in our products as they are the primary concerns of Proposition 65 in California.
Our testing is designed to confirm that our materials meet the standards set by California Prop 65. However, because every component of every product that ships to California cannot reasonably be tested for all of the 900+ chemicals listed, the safest option is to include a warning label even though it may not be necessary.
The requirements are intended to be overly strict. For example, for a cancer-causing chemical, according to the state’s Office of Environmental Health Hazard Assessment, “a person exposed to the chemical at the ‘no significant risk level’ for 70 years would not have more than a ‘one in 100,000’ chance of developing cancer as a result of that exposure.” So, if there would be more than one excess case of cancer out of 100,000 people over a period of 70 years because of exposure to that amount of the substance, you include a warning to be cautious. It’s not just computer related equipment. As an example, Amazon.com outlines the required warnings for California consumers placed on tools, lead crystal glasses, ceramic tableware, jewelry, Tiffany-style lamps, electrical cords, beauty products, and even motor vehicles.
Read more about Mobile Edge and CA Prop 65.